21 August 2006

Never argue with your customer - but move on to _real_ communication!

A nice post by Esther Derby (which I happen to not know personally). She describes three rules of communication - which are _very_ valid in conversations between client and consultant (and equally valid between managers and software-developers!):

  1. Never argue with your customer - you'll always lose.

  2. Consider the context: It does not matter if it runs on YOUR machine - if it fails at the customers`site!

  3. Consider that you might have different definitions for the same words.

Next time I visit my optician, I'll remember Esther, for sure!