Scott Berkun, another essayist on software-related topics, blogged about the interesting topic Why software sucks..
I liked the following quote as an example of the mismatch between developers (aka creators) and customers:
Creator: I love the power of Unix/AJAX/C#/whatever.
Customer: I want to finish my work and go play outside.
Scott forgot to let the creator mention REST and SOA :-)
g'nite for today.